Privacy Policy

Date updated: 6 February 2023

Introduction

What Works Centre for Wellbeing respects your privacy and is committed to protecting your personal data. 

This privacy policy explains how What Works Centre for Wellbeing looks after and uses the personal data collected from you when you use the website (regardless of where you visit it from), and tells you about your privacy rights and how the law protects you.

Our privacy policy only applies to the Centre’s website. We are not responsible for the privacy practices or the content of linked web sites. Please review the privacy notices of such websites.

We may update this privacy policy by posting a new version on this website. If we update this in a way that significantly changes how we use your personal information, we will use reasonable efforts to bring these changes to your attention where we have your contact details. Otherwise, we would recommend that you periodically review this privacy statement to be aware of any other revisions.

What data do we collect?

For all users, we collect information on how you use this website, including:

• IP address
• Analytical cookies (see further for details)

If you sign-up directly, we collect the following additional data:

• Personal identifiers, contacts and characteristics (name, email address, etc.). You can find more about what constitutes personal information on the ICO website.
• Files uploaded using our evidence upload forms.

How do we collect your data?

You directly provide What Works Centre for Wellbeing with most of the data collected. We collect and process data when you:

• Sign up to our emailing lists such as our weekly newsletter or Business Leaders Council mailing list.
• Voluntarily complete a customer survey or provide feedback via a webform, Zoom event or email to our info inbox or directly to staff.
• Use or view our website via your browser’s cookies.

We may also receive your data indirectly from the following sources:

• If you attend an online, or in-person, event and supply your personal information to What Works Centre for Wellbeing for the purpose of finding out about future events.

We make every effort to ensure the security of transmissions on our systems, however data transmission over the internet cannot be guaranteed to be totally secure.

Data transmissions can be intercepted and if they contain confidential details they may become known to third parties. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us.

By submitting your data, you agree that any information transmitted or received via e-mail or on the internet is undertaken at your own risk.

How do we use your data?

What Works Centre for Wellbeing collects your data so that we can:

• Email you about news, products and services through our mailing lists.
• Contact you to tell you about projects, surveys or other work you have contributed to or expressed an interest in.
• Monitor and improve our website.

We abide by current law (in particular with the General Data Protection Regulation ((EU) 2016/679) (GDPR) and the Data Protection Act 2018 (DPA 2018)) and will only use the information that we collect and hold about you appropriately and lawfully.

We will not make your personal data available for commercial use without your consent. We will pass on your data to third parties when required to do so by law.

It is unlikely that we’ll ever share your personal data outside the UK. If, however, it becomes necessary for the purposes of conducting our research we will only share it with organisations in countries benefiting from a European Commission adequacy decision or on the basis of Standard Contractual Clauses approved by the European Commission (both of which are recognised by the UK) which contractually oblige the recipient to process and protect your personal data to the standard expected within the UK.

What is our legal basis for collecting your data?

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information is your consent. You can withdraw your consent at any time by unsubscribing or directly contacting us at info@whatworkswellbeing.org.

How do we store your data?

We securely store and retain your Personal Data only for as long as is reasonably necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

If you have agreed to receive marketing from us, you may opt out at any time. If you no longer wish to be contacted, please unsubscribe or contact us directly at info@whatworskwellbeing.org.

Once you have requested to unsubscribe we will retain your data for one month if:

• it is needed for the purposes set out in this document,
• the law requires us to,
• it is necessary for archiving, research, or statistical purposes – so long as certain conditions are met. Namely that the information is: stored in a secure environment and not used for any other purpose.

What are you data protection rights?

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request we complete any information you believe is incomplete.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. 

If you would like to exercise any of these rights, please contact us at info@whatworkswellbeing.org.

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

How do we use cookies?

We use cookies in a range of ways to improve your experience of using our website, including to recognise you on our website and remember your previously selected preferences.

We use Google Analytics to monitor traffic levels, search queries and visits to this website. Google Analytics stores IP address anonymously on its servers in the US, and neither What Works Centre for Wellbeing or Google associate your IP address with any personally identifiable information.

These cookies enable Google to determine whether you are a return visitor to the site, and to track the pages that you visit during your session.

How to manage cookies

You can set your browser not to accept cookies, for more information visit allaboutcookies.org. In a few cases, some of our website features may not function as a result.

How to contact us

If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@whatworkswellbeing.org.

You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website