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June 2022

The importance of job quality for productivity and performance in a retail company

The importance of job quality for productivity and performance in a retail company
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Case study evidence: the quick read

There is evidence to suggest that negative psychological work experiences are associated with productivity loss, independent of mental health status.

Looking at survey data on working conditions, mental health and productivity in a large retail company, this research shows that work environment, work relationships and working culture play a key direct role on individual productivity and performance.

In the organisation studied, four groups of employees were derived, depending on their levels of mental health and productivity. These were content high-performers, discontent high-performers, directly at risk and overworked. The adoption of bespoke programmes for specific groups of employees, together with programmes aimed at improving the wellbeing in the workplace, may be an effective strategy.

Close Case study evidence: the quick read

Measurement and outcomes

The case

What we found

Psychosocial work factors and productivity

Typical sociodemographic characteristics

Recommendations for action

Research implications

Suggested citation

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